Our Company

Respecting You, Respecting Your Home

Our Values

Your home is your sanctuary.  It’s where you relax, where you connect with your family, where you lay your head at night. You don’t want the worry of plumbing problems to cause you stress, anxiety or sleepless nights, and when it comes to those bigger projects like refurbishing your bathroom, you want extraordinary service and a quality finish.

If you want someone you can trust, someone who respects your home as though it was their own, someone who is a reliable plumber as well as honest and friendly — then we can help you. We understand your needs and we value your custom. We take pride in our work, aim to provide you with the best service possible and always look for ways to go the extra mile. This is the ethos at the heart of what we do — our customers are our priority.

Our Mission

Our mission is to change customers perception of tradesmen. There is a stereotype out there that unfortunately is true of many but there are a few that defy the rules and put their customer first. We want to lead the pack in offering a better service by valuing our customers and doing our best in every aspect of our work.

Our Manifesto

We aim to be transparent in our pricing of our estimates, stay in communication with our customer during projects, check whether to proceed on a course of action if problems arise, tidy up at the end of each day, return calls in a timely fashion, turn up when we say we will, and be pleasant in all communications.

Meet the Team

Philip J Alford Ltd. is a small team of two with Phil working on projects and customer needs, and Sarah supporting the business in administration.


  • Plumber & Head of Operations

    Phil has operated as an independent plumber for over fifteen years, and oversees all projects. He is the Director, Chief Plumber and Power Flushing Specialist who prides himself on his work ethic, and values his customers and their homes.

Sarah Henson


  • Marketing & Administration

    Sarah runs the marketing and administration for Philip J Alford Ltd as well as her own business where she works with digital entrepreneurs to grow their business using conversion-focused email campaigns.